Frequently Asked Questions
All orders are custom-made and ship within 2-5 business days. This does not include weekends or holidays.
- U.S. (Standard) Delivery: 2-5 business days after processing.
- International (Standard) Delivery: 7-20 business days, varies by country.
View our Shipping Policy for more details.
Our 14-day return policy ensures that you can shop with confidence, allowing you to return items within 14 days of receipt for a full refund or exchange. Please note that items purchased on sale or marked as final sale are not eligible for returns or exchanges.
View our Refund Policy for more details.
All our jewelry products are made from 316L Surgical Grade Stainless Steel. This is a medical-grade metal that's hypoallergenic and suitable for people with sensitive skin as it doesn't contain hazardous metals.
Some products have a Gold finish option. 18K gold products are plated with real 18K yellow gold. We use a high quality electroplating process that means it doesn't rub or flake away easily.
Some products uses cubic zirconia crystal. Which closely resembles the appearance of diamonds with high brilliance and fire, and nearly flawless in clarity.
To ensure proper care and longevity of your jewelry, please refer to our Jewelry Care page for more details.
If you have additional questions, please feel free to start a chat with us!
Our support team will typically respond back within 24-48 hours.